When answering this question, it can be helpful to provide an example that shows the importance of both processes.Įxample: “Hearing and listening are different processes because hearing only requires you to pay attention to sounds, but listening also includes understanding what’s being said. Hearing refers to the physical process of receiving sound, while listening involves paying attention to what someone else is saying. This question is a great way to test your knowledge of the two terms and how they relate. Is there a difference between hearing and listening? If yes, then what’s the difference? After talking through the situation, we were able to come up with a solution.” 4. By doing so, I learned that there was an issue with their delivery. Instead of trying to solve the problem right away, I listened to their concerns and asked questions to make sure I understood everything they were saying. In my last role, I had a customer who was upset about their order. I think this skill is important because it helps me better understand my customers’ needs. Use your answer to explain what empathetic listening is and how it can help you connect with customers or clients.Įxample: “Empathetic listening is when you listen to someone’s concerns without interrupting them. Employers ask this question to see if you have experience using empathetic listening in your previous roles. What do you understand about empathetic listening?Įmpathetic listening is a skill that allows you to understand the feelings and emotions of others. I think it’s important to use active listening whenever possible because it shows respect for the person speaking and helps me understand what they’re saying.” 3. Passive listening is more like hearing someone speak but not really paying much attention to them. In your answer, explain what active and passive listening are and give an example of when you’ve used each type of listening.Įxample: “Active listening involves paying attention to the speaker and asking questions or making comments to show you’re interested in what they have to say. It’s important to show your interviewer you know how to actively listen and apply this skill when interacting with others at work. Can you explain what active listening is and how it differs from passive listening?Īctive listening is a skill that many employers look for in their employees. This shows them that I am focused on their words and not distracted.” 2. Another way I’ll show people they are being listened to is by making eye contact with them while they speak. I will ask questions to clarify what they’re saying and repeat back key points so they know I’m paying attention. When answering this question, it can be helpful to think about the last time someone listened to you and made you feel important.Įxample: “I find that active listening is one of the best ways to show someone that they are being heard. This question is a great way to test your listening skills and how you can use them to make others feel comfortable. How will you make the other person feel that they are being listened to? What do you understand by selective listening?Įxpand + 1.Can you give me some examples of different levels of listening?.How can you improve your listening skills?.How can we avoid misunderstandings due to poor listening skills?.Why is verbal communication more effective than non-verbal communication?.What are the common mistakes everyone makes when listening to someone?.When should you start preparing for your interview so that you can be a good listener during the interview?.Which skills do you need to develop if you want to become a better listener?.What are some of the steps involved in communicating effectively with someone?.Why is listening such an important skill in today’s world?.Do you think people really listen or just wait for their turn to speak?.Is there a difference between hearing and listening? If yes, then what’s the difference?. What do you understand about empathetic listening?.
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